Moen S3371 ExactTemp Rough-In Valve

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Price: $289.99    

Product Feature

• M-PACT common valve system
• Set precise temperature
• Temperature limit preset at 105 Degree F with integral override feature
• Water temperature delivery does not exceed 120 Degree Fahrenheit
• 4-Port

Product Description

Moen S3371 Extp 3/4" Thermostatic Valve With Stops ExactTemp(r) thermostatic valve allows for pinpoint temperature control M-PACT common valve system

Moen S3371 ExactTemp Rough-In Valve Review

My previous review is still below. Now that MOEN sent me replacement parts for the inside of this valve, it finally worked, and I have upped my rating from one to three stars. I still feel that the device is difficult to install and adjust. Even today, MOEN had to walk me through how to adjust the temperature ranges. Even with the new parts MOEN sent, I only got water that was hot (90 degrees) to very hot (120 degrees). That was it. No cool water, ever. The directions that came with the valve were impossible to interpret. William at MOEN had me take off the handle and adjust the center of the cartridge with a pair of pliers. Twist it one way and the water starts at a cooler temperature. Twist it the other way and the staring point is a higher temperature. Once the low temperature is set, one can then see if the highest temperature is acceptable. Now the only issue is that when installing the trim handle for the valve, I cannot get the center push button (for an override on the max temp -- you can dial up a hotter temp) to work smoothly. It keeps sticking. Push it in and it stays in. I have to jiggle the handle to get it to pop out again. It's supposed to pop out on its own when you dial to a lower temperature. It has just been so very frustrating that this valve was at first defective, but then still does not assemble easily. That is why my new rating is 3 stars. Hopefully MOEN will call me back (I left a message for them to do this almost four hours ago) or I will just have to live with the jiggling of the handle to get that center button to pop out. This item is NOT as expected for how much it cost.

OLD REVIEW: My contractor and I have spent two days and multiple phone calls to MOEN trying to get this brand new, out of the box valve to regulate the water temperature. We have taken it apart, flushed all the valves, verified hot and cold water lines, etc. only to install the trim to find out that only all hot or all cold water comes out. After the fifth phone call with technical help, it was determined by MOEN that the "new" cartridge must be defective and needs to be replaced. I could not get one technician to help who was very familiar with this valve. Some of the technicians obviously had a valve in front of them, but they were not familiar with the part names or how they operated. Others were more skilled. I wish they would assign one technician to a case so that each phone call did not have to start all over again with the same questions..."On which side is the valve labeled hot?" "Is the supply pipe going up or going down?" etc. I also could not get one technician to go out of sequence with their questions to answer my questions. I even sent photos but the technician misinterpreted the image (which then told me he was NOT familiar with the item). MOEN is shipping me a new valve. It will arrive tomorrow and if I am able to get it to work I will edit this rating and the posting. So far this "should be simple" install has turned into a very expensive nightmare in just lost time and wasted efforts. The thought that we might have to replace the entire valve assembly has me extremely worried since the access hole to this valve is small and the valve is large. Hopefully the guts of the new valve can be switched out to effect a repair of the defective one. If water lines have to be switched (like in another review) my hallway wall will have to be opened to access the pipes.

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